Refund Policy

Last Updated: September 7, 2026

Overview

This Refund Policy applies to purchases of Intent, the AI-native project management platform operated by TruAI Tech GmbH. It explains when you can get a refund, how to request one, and who handles billing support.

Nothing in this policy limits your mandatory consumer rights. If local law gives you a stronger right, that right applies.

Paddle as Merchant of Record

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

Paddle.com Market Limited (Judd House, 18–29 Mora Street, London, EC1V 8BT, United Kingdom) processes payments, collects applicable taxes, issues receipts, and handles refunds and chargebacks. Paddle's name will appear on your bank or card statement.

This policy is consistent with the Paddle Refund Policy and the Paddle Buyer Terms. If there is any inconsistency, Paddle's terms prevail for the purchase itself.

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on the Intent seat license — the recurring per-seat subscription fee. If you are not satisfied with Intent for any reason, contact us or Paddle within 30 days of your purchase or renewal for a full refund of that license fee. No questions asked.

The 30-day window starts on the transaction date shown on your Paddle receipt. If a seat-license refund is issued, access to the paid features for that period ends.

What Is Refunded

Seat license: The monthly per-seat subscription fee is covered by the 30-day money-back guarantee and is refunded in full.

AI usage: Model usage is billed as it is consumed — including the included monthly usage allowance and any usage above that allowance. Consumed AI usage is not refundable. Unused included usage has no cash value and is not paid out separately when a seat license is refunded.

How to Request a Refund

You can request a refund using any of the following methods:

Use the “View receipt” or “Manage subscription” link in your Paddle purchase confirmation email
Visit paddle.net and select “Request refund”
Email us at hello@onintent.build and we will escalate the request to Paddle
Call us at +49 4482 2129820

Please include the email address used at checkout and, if you have it, your Paddle order or receipt number.

How Refunds Are Processed

Approved refunds are issued by Paddle to the original payment method. Once approved, Paddle typically processes the refund within 14 days. The time it takes to appear on your statement depends on your bank or card issuer, usually 3–10 business days.

Subscriptions and Cancellation

Intent subscriptions renew automatically at the end of each billing period until you cancel. You can cancel at any time through your Paddle receipt, at paddle.net, or by contacting us at hello@onintent.build.

Cancellation stops future renewals. You keep access until the end of the period you have already paid for. A cancellation is not the same as a refund — if you want a refund of the current seat license, request one under the 30-day money-back guarantee above.

Statutory Consumer Rights

Consumers in the European Union, EEA, Switzerland, and the United Kingdom have a 14-day statutory right to withdraw from some digital service contracts. That right applies to the first payment under a subscription and, in some cases, to renewals. Our 30-day money-back guarantee is in addition to those rights, not instead of them.

Other countries may grant shorter or different withdrawal periods. Where local law gives you a stronger right, Paddle applies that higher standard.

Buyer Support

For product questions, contact TruAI Tech GmbH. For payments, invoices, taxes, and refunds, contact Paddle or ask us to escalate.

TruAI Tech GmbH
Huntloser Str. 20a
26209 Hatten
Germany
Email: hello@onintent.build
Phone: +49 4482 2129820

Paddle buyer support
https://paddle.net